Filing claims are a little bit like tax filing in your business. It's not fun but it has to be done. We explain in quick steps what to do.
📎 Ask for itemized receipts
It is important to keep the process of your treatment as transparent as possible. To claim your expenses, make sure you receive a detailed invoice.
💌 Submit your claim form
When you subscribed for health insurance you received either login details to your online profile of the health insurance provider, an email address, and/or a telephone number. Either via an online profile or via email, you need to send your claim including bills, receipts, and other documents to your health insurance provider to start the process.
☎️ Report immediately
To receive the best care, and get the administrative process rolling, you must report the illness or the accident as soon as possible. You can most likely do this via phone call. Make sure to provide all relevant information.
👩🏽⚕️ Wave the physician-patient-privilege
By releasing the treating physician from the physician-patient privilege, the insurance provider can gather the necessary information.
🛟 Travel health insurance with Genki
Genki Explorer
- Who is this for: Short-term travelers and digital nomads with long-term health coverage at home.
- Region of cover: Worldwide. Every single country. Depending on your travel plans, you can choose to have full or limited cover in the USA & Canada.
- Home country: Your chosen home country should be a country where you have no visa restriction and access to long-term health coverage, like local health insurance or the public health system. However, visiting friends and family is covered for up to 42 consecutive days within 180 days.
- Inclusions & exclusions: Medical emergencies and medically necessary treatments (ear infection, flu), initial mental health issues, and sports injuries are covered. Pre-existing conditions and pre-existing pregnancies are not covered. See all benefits.
- Monthly costs: Genki Explorer starts from €48.30 a month (prices for ages 0-29). The monthly costs depend on the chosen deductible, and if you want to include or exclude the USA & Canada.
Have a look at what Genki Native offers.
☂️ International health insurance with Genki
- Who is this for: Digital nomads, expats, and other long-term travelers who want complete health cover.
- Region of cover: Worldwide (limited in Canada & USA).
- Period of cover: As long as you want. Life-long if you wish. The minimum contract is 1 year with a monthly payment plan.
- Home country: Genki Native is available for people from every country (even nomads without any legal residence). You can choose to have limited or full cover in your country of citizenship.
- Genki Native Basic: Genki Native Basic covers necessary medical treatment (inpatient and outpatient treatments) at any licensed doctor or hospital up to €1,000,000 per year. That includes accidents and emergencies, as well as common illnesses and injuries.
- Genki Native Premium: Genki Native Premium also covers preventive care/check-ups, plus dental, vision, maternity, mental health, and more. Genki Native Premium has no overall limit for medical costs and also includes full cover in your country of citizenship.
- Monthly costs: Genki Native starts from €180 a month (prices for ages 20-34). The monthly costs depend on the result of a medical questionnaire, your age, the chosen deductible, and the region of cover (incl. or excl. USA and Canada).
Sarah
